Fire Risk: Some HP Laptops Need Battery Replacements

Fire Risk: Some HP Laptops Need Battery Replacements

Fire Risk: Some HP Laptops Need Battery Replacements

HP went on to say that it would pick up the tab for authorized technicians to replace the batteries because many "are internal to the system, which means they are not customer replaceable". "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

The recall is in response to eight reports of batteries "overheating, melting, or charring", HP says. The company has announced it is recalling batteries for notebooks and mobile workstations due to concerns of overheating. Affected batteries pose a fire threat and could burn users, so if you've bought such an HP device since late 2015, you should check to find out if you're impacted. According to the US Consumer Product Safety Commission, affected models include HP "ProBooks" (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP "Envy" m6, HP "Pavilion" x360, HP 11, HP "ZBook" (17 G3, 17 G4, and "Studio" G3) mobile workstations. HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adapter. When sold separately, the batteries cost between $50-$90.

Consumers are encouraged to immediately stop using these batteries and to visit the Health Canada website to recall the HP batteries to determine if their product is covered and to order another free battery, if applicable.

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