Amazon to Refund Parents for Unauthorized Purchases Made by Children

Amazon to Refund Parents for Unauthorized Purchases Made by Children

Amazon to Refund Parents for Unauthorized Purchases Made by Children

Customers who are eligible for a refund should have received an email. Those refunds were a combined $51 million.

The FTC said the deadline for submitting refund requests is May 28, 2018.

The charges were for in-app purchases made between November 2011 and May 2016. When Amazon first launched its Kindle Fire OS, the default settings had parental controls turned off, while in-app purchases were allowed. That includes buying upgrades in mobile games purchased through Amazon's app store.

Federal regulators filed a lawsuit in July 2014 saying Amazon charged parents millions of dollars of unauthorized payments for what's known as "in-app purchases", virtual items offered within mobile games such as Candy Crush Saga, The Washington Post reported.

The FTC and Amazon then made a decision to settle, which allowed the refund process to begin.

After years of court battles with the US Federal Trade Commission, Amazon has agreed to pay up to $70 million to parents whose kids made in-app purchases without permission.

The refunds bring closure to a almost three-year legal battle surrounding complaints that the tech giant made it too easy for children to make the purchases.

The process should be straightforward and will just involve logging into their Amazon.com account and from the message center, they can find out about their eligibility.

Refund requests can be completed entirely online. All refund requests will undergo strict review, and Amazon may also contact applicants if additional information is needed. Other big companies, such as Google and Apple, have also been confronted with similar complaints. Only four other US -listed companies have shares that trade above $1,000.

Related news